Return and Refund Policy

Last updated: 1st June, 2021

Thank you for shopping at YOROZUYA Japan homepage.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions


Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions
For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to YOROZUYA Japan homepage.

  • Goods or Offers refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us or Offers to us.

  • Service refers to the Website.

  • Website refers to YOROZUYA Japan homepage, accessible from https://www.yorozuya-ninjapan.com/

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights


You are entitled to cancel Your Order within 7 days without giving any reason for doing so before we ship Goods to you.

The deadline for cancelling an Order for Goods is 7 days from the date on which You order the Goods or Offers.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement.

You can inform us of your decision by:

By email: ninjapan.agency@gmail.com

By visiting this page on our website: https://www.yorozuya-ninjapan.com/

We will reimburse You no later than 14 days from the day on which We send the Goods or payment for Offer is done. We will use the same means of payment as You used for the Order.

Conditions for Returns


In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days

  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.

  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods


We do not pay for return shipping Goods on international orders
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

201 Sophian Harvest
1 199, Sakanoue Aboshi Himeji Hyogo 6711223
JAPAN

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us


If you have any questions about our Returns and Refunds Policy, please contact us: